As a manager, the ability to communicate clearly and effectively is perhaps the most important skill you can have. Yet, communication is more complex than it appears—it involves connecting with different types of people across various mediums, all while navigating challenging topics like feedback and conflict.
The good news? Developing strong communication skills is achievable once you identify why your current style may not be working. Below, we outline the most common communication mistakes managers make and how to avoid them.
Do you recognize any of these mistakes in your own management style?
The way people process and interpret information can differ greatly. Consider how you deliver news to your group of friends—some might prefer a quick message, while others appreciate a longer conversation. The same goes for your team.
When we react emotionally instead of responding thoughtfully, it’s easy to let frustration take over. For instance, if your team is about to miss a deadline and didn’t notify you earlier, your initial reaction might be one of anger.
But reacting doesn’t solve the issue. Responding by asking why the deadline was missed and what went wrong will help you get to the root of the problem.
This is one of the most common—and harmful—communication mistakes. By avoiding tough conversations or failing to provide feedback, you’re not only accepting poor results or behavior, but you’re also depriving your team members of the opportunity to improve.
A poorly prepared presentation or error-filled emails can undermine your credibility as a manager. When your communication is disorganized or unclear, it becomes difficult for employees to see you as a competent leader.
It’s easy to miscommunicate when you’re juggling multiple priorities. If your instructions are unclear, your team may walk away with muddled expectations.
Jumping to conclusions or reprimanding an employee without hearing their side of the story can damage trust. Great managers ask questions before making assumptions.
Management relies on human interaction, not just a steady stream of emails. Managers who operate from behind a computer screen risk disconnecting from their team.
Worse, using email to communicate major news—like promotions or demotions—can come across as impersonal and insensitive.
If you don’t share enough information, your team might feel lost or disconnected from the larger company goals. On the other hand, if you share too much, it can overwhelm your team and leave them feeling confused.
Effective communication can inspire, motivate, and drive results. On the other hand, poor communication can confuse, demoralize, and even alienate your team. By recognizing and addressing these common communication mistakes, you’ll be able to lead your team with clarity and confidence, ultimately setting everyone up for success.
Thanks
Alex & The Excel Team
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